Shipping Policy

Last Updated September 1, 2023

 

Free No-Rush Ground Shipping:

• This shipping method allows packages to arrive From Monday to Saturday.
• This shipping method is available for shipments within Continental U.S., including P.O. Boxes addresses.
• This shipping method excludes Alaska, Hawaii, U.S. Territories, APO/FPO addresses and oversized packages with content exceeding 96 ounces of liquid or 25 lbs.
• Takes 2 to 7 Business days for packages to be delivered.
• Deliveries are made by USPS.

Flat Rate Rush Express Shipping:

• Flat Cost of $3.99 Per Order. 
• This shipping method allows packages to arrive From Monday to Saturday.
• This shipping method is available for shipments within Continental U.S. addresses only.
• This shipping method excludes Alaska, Hawaii, U.S. Territories, APO/FPO addresses and oversized packages with content exceeding 96 ounces of liquid or 25 lbs.
• Takes 1 to 5 Business days for package to be delivered.
• Deliveries are made by USPS.

Free or Promotional Shipping:

• Orders qualifying for FREE or shipping promotions are shipped via our Standard Ground Shipping service only.
• FREE or discounted shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.
• Total of order is calculated after all discounts and before any tax, shipping, or gift-wrap charges. No exceptions!

Processing Time:

• Orders received, and payment verified by 1:00 pm EST Mon - Fri are usually shipped the same business day depending on the product availability and payment verification. 
• To provide our customers with excellent service, we process orders using an automated system; therefore, orders cannot be modified after they are placed. We are not responsible for typographical errors.
• Order received after 1:00 pm Eastern Standard Time is processed on the next business day.
• Order received on Saturday, Sunday or Holidays are processed on Monday or on the next business day.
• If order is flagged by our fraud prevention tool, such as high value order, order placed by diverters or orders with different billing & shipping address, it may delay shipment, or order can be cancelled.

Business Days:

• Monday - Friday, 9 am - 5 pm, excluding federal holidays within the United States.
• On occasion a package might be delivered on Saturday to a residence if scheduled for Monday delivery.

Order Tracking:

• Once your order is shipped you will receive an email confirmation with a tracking number and the link to Track your Order.

Additional Information:

• If your item(s) is/are unavailable, our Team Member will contact you.
• All deliveries are subject to the carrier's Terms & Conditions.
• (NOTE: Certain circumstances, carrier emergencies and weather conditions may delay shipping or delivery of your order.)
• Please make sure that you have entered correct Shipping Address at the checkout, we will not make any changes to shipping address once your order is confirmed. We have to cancel your current order so you can reorder the product with corrent shipping address.
• Shipment returned back to us due to an error in shipping address provided, package not being claimed by the receiver, package is refused, and / or after 2 delivery attempts, in that case, purchaser will be responsible for original shipping fees we paid and for any shipping fees charged for package being returned back to our facility, those orders will be considered as returned and purchaser will be refunded their purchase prices LESS $5.95 or Actual shipping fees we paid whichever is higher.

Returns:

• IMPORTANT RETURN NOTICE: The addressee in not authorized to re-mail the content of the parcel via air transportation, must be mailed via surface transportation.

"Flammable liquids or solids contained in these packages may be mailed only by consumers (the addressee) via surface transportation in accordance with USPS Publication 52, section 343. Full responsibility rests with the mailer to comply with all postal and nonpostal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from your local Postmaster or district manager, Business Mail Entry, and at the Postal Service's mailing standards website, Postal Explorer, at http://pe.usps.com/.".

 

Hazardous Materials:

• Certain items considered Hazardous Materials (HAZMAT) include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, nail polish etc.) and are required by the U.S. DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.

Damage Claims:

• Our warehouse team personally packs and double-checks every order using the most secure and efficient delivery systems. But we understand that from time to time, items get damaged during shipping and transportation.
• If you’ve received a damaged product, please contact us at 201.931.8792 or email us at cs@perfumelive.com for further assistance.
• Please keep all damaged products, packaging materials and packing slips for at least 15 days or otherwise instructed, as a proof of your claim.
• Customers may be asked to provide photographic evidence in the case of wrong items or damaged items.
• We are not responsible for lost packages, damages after that package is already delivered.

International:

• PerfumeLive.com is currently not shipping any perfumery products to an international addresses or addresses outside of Continental US.
• Also, we are unable to accept credit cards issued outside of the US for any orders shipped within US.

Shipping Restrictions:

• Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.

Shop with Peace of Mind:

• We always pack our Fragrances with love and care in Crush-Proof boxes with enough cushioning bio-degradable materials to ensure safe arrival.

Changes to The Shipping Policy:

• We reserve the right to change this Shipping Policy at any time without notice to you. Any changes will be effective immediately upon the posting of the updated Shipping Policy. Our Shipping Policy may change in the future. You should review our Shipping policy periodically so that you keep up to date on our most current practices. We will note the effective date of the latest version at the top of each policy.