Welcome to Live Reward Program!
$1.00* = 4 Live Reward Points
100 Live Reward Points = $1.00 Discount on Future Purchase
Q. What is Live Reward Program?
A. The Live Reward Program is our free rewards program in the United States that lets you collect points on all your merchandise purchases and redeem those points for discounts on your Future Purchases.
Q. How do I collect Live Rewards points?
A. For every U.S. dollar you spend online on merchandise at www.PerfumeLive.com, you receive 4 Live rewards points when you check out with the email address that is registered to your PerfumeLive Customer account.
Q. How much does it cost to join rewards program?
A. Our Live Rewards Program is Totally Free! We do it say Thank You for our wonderful customers.
Q. What types of merchandise count for collecting Live Reward points?
A. The value of "merchandise" for purposes of collecting points includes all products sold on www.PerfumeLive.com. The value of "merchandise" does not include e-gift cards, gift cards, taxes and/or shipping.
Q. Is there limit to how many reward points I can earn?
A. Of course not! We want to reward your trust in us.
Q. What happens to my points when I return items?
A. All points earned from this purchase, including bonus points, will be deducted from your account when merchandise is returned that was originally purchased using your PerfumeLive Customer account. It is possible your account could have a negative balance after merchandise is returned.
Q. What happens to my Live Reward points if part of my order is cancelled?
A. Live Rewards Points are awarded for all merchandise that is purchased. If an item is cancelled from your order, you will not be charged, and you will not receive Live Rewards points for that item.
Q. How do I redeem Rewards?
A. Once you have logged into your online registered account, you will be able to add Live Reward Points to your online basket during the checkout process.
Q. Can I return Rewards?
A. Unfortunately, Rewards may not be returned or exchanged for points or cash, for another product, gift card, or e-gift certificate.
Q. Will I earn points when redeeming my Live Reward?
A. You will not earn points on the dollar value of the Live Reward, but you will earn points on any incremental dollars spent on merchandise in the transaction.
Q. What happens to my samples, sample bag or other promotional items if part of my order or entire order is cancelled?
A. Samples, Sample Bags and all other promotional items are shipped with merchandise orders only. If part of your order is cancelled, the Samples, Sample Bag and/or other promotional items in your order will ship with the rest of your merchandise order. If your entire order is cancelled, the Samples, Sample Bag and other promotional items will not ship because a merchandise purchase is required.
Q. Can I give my Live Rewards to someone else?
A. Live Reward are not transferable and may not be sold, transferred or assigned to anyone else. Attempts to transfer points may invalidate the Live Reward. You can always use your Live Rewards to purchase merchandise as a gift for someone else.
Q. Can I return or exchange an item purchased with a Live Reward?
A. Items purchased with a Live Reward cannot be returned to PerfumeLive.com. Unused and unopened items can be exchanged for the exact same item (for example, if the item was damaged).
Q. Can I collect rewards if I check out as guest?
A. No, you cannot collect rewards if you are checking out as guest. You must be registered member and signed in at time of purchase to earn rewards. In Addition, you cannot collect rewards on past purchases as guest.
Q. Does my Live Reward Expire?
A. Yes. The Live Reward Points expires 90 days after the date of the order confirmation email. If the points are not used during this period, they will be forfeited. We encourage you to redeem your points often, so that you get to experience the full benefits of the Live Rewards Program.
We encourage you to frequently visit page to learn about changes and updated to Live Rewards. No Cash Value. Program is subject to change without any prior notice.