Why We Collect User Information
PerfumeLive.com gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from us, our affiliated brands and selected third parties.
We may also use the information we collect to notify you about important changes to the Website, new services, and special offers we think you'll be interested in, and to enable you to receive credits for purchases under loyalty or buying programs which you have joined. If you would rather not receive this information, just follow the removal instructions provided in email. If you suspect any wrong usage of your email address, please email us to sales@PerfumeLive.com
By using this site, you agree to the terms of our policy. For more information about the terms & Condition of use for this site, please visit our legal page.
What Type of Information We Collect
(a) Information You Provide To Us
Personal Information and Demographic Information. On the Website, we may ask you to provide certain categories of information such as: (1) personally identifiable information, which is information that identifies you personally, such as your first and last name, email address, home address and phone number (“Personal Information”); and (2) demographic information, such as information about your gender (“Demographic Information”). We may collect this information through various forms and in various places on the Website, including, through “contact us” forms, when you sign up for notifications from us, or when you otherwise interact with the Website. If we combine Demographic Information with the Personal Information we collect directly from you on the Website, we will treat the combined data as Personal Information.
(b) Information We Collect and Store as You Access and Use the Site
In addition to any Personal Information or other information that you choose to submit to us via our Website, we and our third-party service providers may use a variety of technologies such as Cookies, Flash Cookies, Web beacons, clear pixels, or pixel tags, Web server logs, and or Geo-location technologies, that automatically (or passively) store or collect certain information whenever you visit or interact with the Site (“Usage Information”). This Usage Information may be stored or accessed using a variety of technologies that may be downloaded to your personal computer, laptop, tablet or mobile phone (a “Device”) whenever you visit or interact with our Website. Usage Information may be non identifying or may be associated with you. Whenever we associate Usage Information with your Personal Information, we will treat it as Personal Information.
This Usage Information may include:
- your IP address or other unique identifier (“Device Identifier”). A Device Identifier is a number that is automatically assigned to your Device used to access the Website, and our computers identify your Device by its Device Identifier;
- your Device functionality (including browser, operating system, hardware, mobile network information);
- the URL that referred you to our Website;
- the areas within our Website that you visit and your activities there, including remembering you and your preferences;
- your Device location;
- your Device characteristics; and
- certain other Device data, including the time of day, among other information.
We may use various developed methods and technologies to store or collect Usage Information (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. A few of the Tracking Technologies include, without limitation, the following (and subsequent technology and methods later developed):
Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed. Members may also add to their Address Book the name, address and telephone number of friends or other persons to whom they may wish to send gifts or expressions, and that information also fall sunder this Policy. Only Members have the right to view and edit the information entered to their Address Book.
(c) Information We Collect using 3rd Party
When Personal Information is Collected
- place an order on the Site;
- create an account on the Site;
- participate in our rewards program;
- communicate with our customer service team online;
- participate in an PerfumeLive.com promotion, such as a sweepstakes or contest;
- post a tagged photo or other content on a third party social network in response to our request; or
- post a product review, question, answer, or other information on the Site;
How We Use the Information Collected
We may use your Personal Information, Demographic Information or Usage Information for various purposes, including:
- to send you electronic newsletters or to provide you with special offers or promotional and marketing materials on behalf of us or third parties, including to let you know about new products, services or upcoming events;
- to improve the Website, marketing endeavors or our service offerings;
- to customize your experience on the Website or to serve you specific content or ads that are relevant to you;
- to provide customer support;
- to contact you with regard to your use of the Website and, in our discretion, changes to the Website and/or Website’s policies;
- to identify your product and service preferences so that you can be informed of new or additional products, services and promotions;
- for internal business purposes; and
- We may use your information to track your purchase history and to contact you for account and promotional purposes.
- We may also use your personal information for other legitimate business purposes, including to detect and prevent fraud, to collect amounts owing to us and to maintain business records.
Rating, Reviews, Blog or Forum
Please remember that any information you may disclose in public areas of our Site or the Internet becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.
Making a purchase.
When you buy something on PerfumeLive.com, you have to supply Full Name, a billing address, email, phone number, shipping address, and payment information. You can make a purchase as a guest or a registered member of PerfumeLive.com. You can choose to store information needed to make a purchase, such as your payment information, shipping addresses and billing addresses in the My Account - Profile page. If you change your mind about storing this information, you can amend or delete it by going to the relevant area of the My Account-Profile page and following the instructions. You can access this section using your registration password.
Information from Third Party Sources
We may collect information about you from third parties. Such information may include demographic data (like the number of members of your household, age, and gender) and purchase preference information. We may use this information to supplement or update our records, improve the quality or personalization of our communications to you, and help prevent or detect fraud.
Sweepstakes, Contests and Surveys
If you enter a sweepstakes or contest, or answer a survey, We may also ask you for some demographic information, such as your age. If you choose not to answer, you probably will not be able to participate in the sweepstakes, contest or survey.
Our Ratings & Reviews or Question & Answer services.
you have to become our registered user, When you use the Ratings & Reviews or the Question & Answer services and any personal information you submit will become part of your profile, as maintained by PerfumeLive.com. We use this information for product and site analysis only.
How Perfume Live Protects Your Information
We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example:
We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception. We never display or store your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes. We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
How Perfume Live Uses Your Personal Information
PerfumeLive.com collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes.
How and When We Disclose Information to Third Parties
We do not share Personal or Non-Personal Information with third parties, unless:
(a) Administrative and Legal Reasons.
(b) Affiliates and Business Transfer.
We may share your information, including your Device Identifiers and Personal Information, Demographic Information and Usage Information with our parent, subsidiaries and affiliates. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Website or applicable database; or (ii) in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets or other corporate change, including, during the course of any due diligence process.
(c) Service providers.
We may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service.
(d) Social Networks, Widgets, and Plug-ins.
If you use any features made available to you on our website by a third party it may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook.
(e) Aggregate information.
We may share de-identified aggregate information about our customers with advertisers and marketing partners.
(f) Behavioral-based advertising.
A third party may use technology (e.g., a cookie) to collect information about your use of our website and other websites so that they can provide advertising about products and services tailored to your interest. That advertising may appear either on our website, or on other websites.
Links and Third Party Content
The Website may contain content that is supplied by a third party, and those third parties may collect Usage Information and your Device Identifier when pages from the Site are served to you. In addition, when you are on the Website you may be directed to other services that are operated and controlled by third parties that we do not control. We are not responsible for the data collection and privacy practices employed by any of these third parties or their services and they may be tracking you across multiple sites and may be sharing the results of that tracking with us and/or others.
How to Change Customer Information and Communications Preferences
You are responsible for maintaining the accuracy of the information you submit to us. The Website may allow you to review, correct or update Personal Information, or you may provide updates and changes by contacting us at sales@PerfumeLive.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons. You may cancel or modify our email marketing communications you receive from us by following the instructions contained within our promotional emails. This will not affect subsequent subscriptions and if your opt-out is limited to certain types of emails the opt-out will be so limited. We may still contact you for transactional purposes.
Transfer of Information outside of the United States
The Website is a general audience website and we do not knowingly collect any personal information from children younger than the age of thirteen (13) as required by U.S. law. We will delete any personal information collected that we later determine to be from a user younger than the age of thirteen (13). If you are under the age of 13, you can look at our websites, but you should not make a purchase, register, or submit personal information to us. If you are a parent or guardian of a child under the age of thirteen (13) and believe he or she has disclosed personal information to us, please contact us at sales@PerfumeLive.com
We incorporate commercially reasonable safeguards to help protect and secure your Personal Information. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure the security of any information you transmit to us, and you use our Website and provide us with your information at your own risk. When you place orders or access your account information, we use our Secure Sockets Layer (SSL), which encrypts all information you enter before it is sent over the Internet to us.
How to Avoid Receiving Newsletters and Other PerfumeLive.com Materials
We use sales@PerfumeLive.com to send out newsletters and other announcements with information about PerfumeLive’s new products, promotions and special features. When you register, you can choose not to receive these announcements by opting-out of delivery. If you receive an e-mail and want to avoid further messages, look at the end of the e-mail for instructions on how to remove yourself from the mailing list. You can also edit your e-mail preferences at PerfumeLive's My Account.
Who Views Your Personal Information
PerfumeLive.com and its employees view your personal information to sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes. Some personal information is stored on servers owned by other companies. Only PerfumeLive.com has the right to access this information. We currently share aggregate information about our customers with advertisers and marketing partners. This information does not identify individual users. Any personal information that you include in your profile or any content submitted when using the Ratings & Reviews or the Question & Answer services will be displayed on Perfume Live.com, so please consider before submitting any such content.
California Privacy Notices
If you are a California resident under 18 years old and a registered user of the Site, you can request that we remove content or information that you have posted to our Site or on Community. Please note that responding to your request may not ensure complete or comprehensive removal from our Site or on Community (e.g., if the content or information has been reposted by another user). To request removal of content or information, please contact us at the address, telephone or email below.
Personal information may be disclosed if required by law.
* "Cookies" are small bits of information that are placed on the hard drive of your computer. Cookies remember information about your activities on the site to make your visits to our website more enjoyable and valuable to you by providing a customized experience and recognizing your preferences when you visit our website. If you've chosen to disable cookies on your browser, some of the functionality of our website may be lost. Certain of our web page, particularly those that require a login and password, require that cookies be enabled in your browser and cannot be used when you have disabled cookies in your browser.
** Flash cookies (also called Local Shared Objects or “LSOs”) are data files similar to cookies, except that they can store more complex data. Flash cookies are used to remember settings, preferences, and usage, particularly for video, interactive gaming, and other similar services.
*** Web beacons are small graphic images on a Web page or in an e-mail that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of e-mail marketing campaigns.
**** Web server logs are records of activity created by the computer that delivers the WebPages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage. The Web server log also may record information about your browser, such as your IP address and the cookies set on your browser by the server.
All information you provide to us will not be shared with anyone. Any information you provide to us is used to process your order. We will not sell or rent your e-mail address or any other personal information to anyone. All transactions are encrypted by Secure Socket Layer, the industry standard.